Zubair Davids

Desktop Support Technician
[IT Engineer Field Ops]

Cape Town, South Africa • (+27) 78 265 7947

Zubair.Davids@Outlook.com
Download Resume

About Me

I am an IT Support Technician and Field Engineer Ops with hands-on experience in troubleshooting, hardware maintenance, and IT infrastructure operations within high-demand airport environments. Positioned at SITA through CompuClinic Solutions at Cape Town International Airport.
My focus is on continuous learning, building technical labs, and progressing into cloud, cybersecurity and server infrastructure fields.

Experience

CompuClinic Solutions / SITA

Desktop Support Technician

Nov 2023 - Present

  • Contracted to CompuClinic Solutions and positioned at SITA as a IT Engineer Field Ops.
  • Delivered on-site IT support for Airport Infrastructure (CUTE, CUSS, BRS).
  • Resolved printer, scanner, and workstation issues for multiple airlines.
  • Provided BRS (Baggage Reconciliation System) support for baggage and ground-handler handheld terminal devices, as well as SITA Bag Management support.
  • Tracked and Repaired Handheld Terminal Devices and provided replacements to ground handlers.
  • Resolved KIOSK/CUSS Self-Service Machine issues.
  • Provided Monthly and Weekly Maintenance on SITA Airport Infrastructure.
  • Supported airline applications and Departure Control Systems like Amadeus CM/FM, Radixx DCS and Sabre
  • Provided support for Microsoft 365, Outlook/Email and Microsoft MFA issues for South African Airways Staff.
  • Ensured SLA compliance via ServiceGateway/ServiceNow and escalated complex issue to Senior Engineers when required.

Self-Employed

At Home PC Repairs and Reseller

2017 - 2022

  • Bought incomplete PC's and components on Gumtree and Facebook marketplace to upgrade and resell.
  • Performed hardware upgrades, system optimization, and maintenance on customers' PCs and laptops.
  • Provided remote and in-person technical support and troubleshooting for clients through AnyDesk and TeamViewer.

Education

MANCOSA

[PDF]

Higher Certificate in Information Technology

Jan 2025 - Dec 2025

[Grade: Distinction]

  • Computer Hardware and Architecture
  • Essential Business Mathematics
  • Web Development
  • Business Communication
  • Introduction to Information Systems
  • Introduction to Programming
  • Networking Fundamentals
  • Digital Transformation in the Business Environment [Elective]

IT Academy

A+, N+ and CCNA Bundle

Nov 2021 - Dec 2022

Darul Islam Islamic High School

Grade 12 - Matric

2019

Certifications

CompTIA

[PDF]

CompTIA A+

Mar 2023

CompTIA

[PDF]

CompTIA Network+

Feb 2024

CompTIA

[PDF]

CompTIA Security+

July 2026

ISC²

[PDF]

ISC² - CC (Certified in Cybersecurity)

Mar 2025

IBM

[PDF]

Cybersecurity Fundamentals

Nov 2024

1E - TeamViewer

[PDF]

Bronze Certification - DEX Platform Administrator

May 2026

SpecCon - LabourNet LMS

[PDF]

Certificate - Implementing and Maintaining Information Systems

Nov 2025

UDEMY

[PDF]

IT Support Technical Skills Helpdesk

Jun 2022

Upskillist

[PDF]

Certificate in Cyber Security

Sep 2024

Labs & Projects

CA Launcher

CA Launcher (Compact App Launcher) is a user-friendly application designed to help users manage and launch their frequently used files and scripts from a single interface.

Built using Python and the Tkinter library, it provides an intuitive graphical user interface (GUI) for easy interaction.

Features

  • Add and organize shortcuts to files, scripts, and documents.
  • Assign custom names, descriptions, and icons to each shortcut.
  • Edit or remove shortcuts as needed.
  • Launch files and scripts directly from the application.
  • Simple and intuitive graphical user interface.


CA Launcher on GitHub

OpenMediaVault - NAS

Installed and Configured OpenMediaVault for network-attached storage solutions.

Set up on an older workstation at the office for technicians to access via the internal network. It's use will be to store documents and files that technicians might need.

Installed it as a dual‑boot with Windows 10 so it can still be used by new technicians or additional coworkers whenever the main technician PCs are occupied

NAS PC Specs

  • HP Compaq 8000 Elite SFF with an Intel Core 2 Duo E8400 and 2GB DDR3 Ram
  • Two 500GB and a 320GB HDD for storage


PepperNAS README on GitHub

Fan-Made MMORPG Auction House and Marketplace

MR Auctioner is a web-based marketplace project inspired by the Mirage Realms game economy. It was built as a full-stack web app where players can browse listings, create their own items for sale, and interact with a simple community-driven marketplace experience.

Features & Tech Stack

  • Frontend made using HTML, CSS, JavaScript
  • Backend uses Node.js and Express for handling data and API requests.
  • Database is hosted on MySQL/MariaDB using Axxess.co.za's Linux Hosting.
  • Players will be able to create an Account, list items for sale, and view other users items for sale.
  • They will be able to message other users to find out more about the item
  • There is a moderation menu for managing listings and user interactions.


  • MR Auctioner Live Site